What is The AI Front Desk?
The AI Front Desk is an AI receptionist for small businesses. It answers your phone calls, texts and emails in seconds, day or night, books customers straight into your diary and sends them reminders, so you never lose a customer to a missed call. It's made by Pathir Ltd in London and takes about 5 minutes to set up from your website.
How much does it cost?
Every new business gets 1 week free, with no card needed. After that, Solo is £92.08 a week (handles up to 80 customers a month), Standard is £115.15 a week (up to 120) and Growth is £230.54 a week (up to 250), billed monthly. Everyone who gets in touch counts once a month, however many times. Pay yearly in advance and you get 2 months free. Busier businesses get a custom plan, and a busy month never costs extra.
Is there a contract?
No. The AI Front Desk is month to month, or yearly if you pay in advance and get 2 months free. There's no minimum term and no setup fee.
What happens if I cancel?
Just cancel from your dashboard and your plan won't renew. Everything keeps working until the end of the period you've paid for, then it stops: if you paid yearly, that's the end of your year. We don't refund part-used months or years. No calls, no forms, no notice period.
What happens when the free trial ends?
Nothing is charged, because we never asked for a card. Pick a plan to keep your receptionist, or simply let the trial end.
Is it secure?
Yes. Everything is encrypted in transit, passwords are never stored, the logins for services you connect are encrypted, and each business only ever sees its own data. For clinics, callers' identity is checked before anything private is shared. Your data is never used to train AI. How we keep data safe.
How long does setup take?
About 5 minutes. Enter your website, have a 1-minute call with Poppy, and your receptionist is ready with its own number, text line and email address.
Do I need to change my phone number?
No. The AI Front Desk gives you a new number for customers to call and text. Urgent calls are booked straight into your calendar and you get a text, so nothing waits for you.
I already answer all my calls, do I need this?
If you really do pick up every call, nothing changes: The AI Front Desk only takes the ones you can't. But when you're with a customer or on a job, people ring the next business, and calling back that evening is often too late. The AI Front Desk answers straight away and books them in, so they're already yours when you ring back. Try it free for a week and see if it catches any you'd have missed.
Does it find me new leads?
No. The AI Front Desk doesn't find new customers. It makes sure the ones already calling, texting and emailing you don't go somewhere else.
Why does replying fast matter?
Customers often contact a few businesses at once and go with whoever gets back to them first. If you're busy with a customer and reply hours later, they've usually booked someone else. The AI Front Desk replies in seconds, day and night, so you get there first.
What if it doesn't know the answer?
It never makes things up. It takes the customer's details and flags the conversation for you, so you can get back to them.
Can it book appointments?
Yes. Connect Google Calendar, or Cliniko if you run a clinic, and it books, moves and cancels appointments, then sends the customer confirmations and reminders they can reply to.
Can I teach it how I like things done?
Yes. Review any conversation with Poppy and tell her what to do differently. Your receptionist learns from it straight away.